We are purposeful about our culture. We consider these descriptions of our culture a living document and last revised them in November 2021.
MISSION STATEMENT
We provide excellent, compassionate, evidence-based maternal-fetal care; teach current and future providers; and conduct research that improves the evidence on which our care is based.
VALUES/PRINCIPLES
Community
Dedication
Excellence
Respect
Joy
Trust
DEFINING VALUES/PRINCIPLES
These values/principles are non-negotiable and pertain to all people in our practice. All are held accountable for behaving in keeping with these values/principles and also in keeping with our behavior norms.
- Community
- Value the contributions of all members of the healthcare team
- Optimize patient care transitions as our patients move through the health system
- Embrace our role as leaders for the obstetric community within the State of Oklahoma
- Dedication
- Commit to contributing to the group
- Do the right thing, even if it’s the harder choice
- Timely, professional, culturally-sensitive focus on customer service/patient experience
- Intramural leadership (department, college, hospital)
- Extramural leadership, including at the national level
- Value others for their talents and contributions
- Support group decisions
- Take initiative to enhance process
- Excellence
- Maintain board certification
- Uniform clinical approach (develop, regularly update, and practice according to evidence-based guidelines)
- Attention to education
- Of patients
- Of nurses
- Of students
- Of residents
- Of fellows
- Of community
- Research (as pertinent per individual’s assignment)
- Respect
- Value differences in others
- Appreciate distinctive qualities in others
- Accept the worth and dignity of others
- Of others’ feelings
- Be concerned for and nurture the growth and development of others
- Understand that we are all at a different stage
- Applies to patients, staff, colleagues, referring providers
- Joy
- Value work/life harmony
- Tend to our emotional and physical well-being
- Recognize that joy and enthusiasm are contagious; infect others with it
- Trust
- Believe and have confidence in the integrity, reliability, and fairness
- Of individuals
- Of our strategic planning
- Of our administration
- Model integrity, inspiring others to always be honest and fair
- Listen, follow through, and keep your word
- Be able to rely on team/colleagues to do the right thing
- Applies even when formal relationship ends
NORMS
***These behavior norms are our action plan to achieve our values/principles. They are non-negotiable expected behaviors.
- No personal attacks
- No defensiveness
- Disagreements addressed ASAP
- Deliver message to correct recipient
- Open debate with respect; bring alternative views
- Clear on commitment (“yes” or “no and here’s why”; not “I’ll try”)
- One conversation (in meetings, with others outside our group)
- If bring a problem, bring a solution
- Group involvement in decision making
- Upfront, honest, transparent
- Bring up issues in meetings; don't relitigate issues after the meeting
- Be engaged
- Be on time