Pediatrics Information Systems (Peds IS)

For the past several months, Pediatrics IS has been working on ‘staggered schedules’:  our staff has been divided into two teams who alternate days in the office, in order to prevent a whole-department quarantine should any one staff member be exposed or test positive for COVID.  As a result, we are only at half-staff in the office on any given day, while the remaining technicians work from home. Our technicians have done a great job of adjusting to the split, although it has introduced new challenges.

Timelines for Computer Deliveries

Picking up, preparing, and delivering computers can only be done by technicians physically on-campus. With our reduced staff in-office, and the ‘alternating day’ nature of our schedule, this means computer deliveries will be delayed.  We request 10 business days turnaround (increased from 5 days during normal staffing)  from the point that the computer is delivered to our office. Often, when you receive a ‘delivered’ notice, it means the equipment has arrived at the mailroom, and it may still be 1-3 days before we receive it.  Additionally, we sometimes receive an order ‘in pieces’, where we will receive a computer or laptop on one day, but the monitors or docking station will arrive a week later.  We generally wait for all equipment to arrive on an order before we begin work on it.

Please keep in mind that once the computer is ready to be delivered, we must still coordinate actual delivery with the user. With COVID restrictions, we no longer have free access to many locations on campus, and many staff and faculty are also only present during certain days of the week.

Department vs. Individual Technicians

Please ensure that when you are reporting a new issue or communicating about an existing one, that you place a work order either via our website (http://support.ouhsc.edu)  or via email (pedshd@ouhsc.edu ) .  This will notify the entire Pediatrics IS department. Please do not email or call individual technicians personally, as the remaining staff have no way to reference anything sent to them.  By communicating via our work order system, any technician available can review the notes on your request and assist in resolving it, without needless delay.

OUHSC has made the password management software LastPass available to full-time employees at no change.  This program allows you to store and create passwords for various systems, while only needing to remember a single 'master password' in order to access them.  It is an optional program and you are not required to use it.

You can find more information about LastPass and how to use it in the OU IT KnowledgeBase