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Pediatrics Information Systems (Peds IS)

Pediatrics Information Systems provides telephone, on-site, and remote support for employees and devices of the Department of Pediatrics, the College of Medicine's Department of Internal Medicine, Urology, the Children's Hospital Foundation, and the University Hospitals Authority & Trust (UHAT). Our team supports 43 sections, approximately 1446 individuals, and 1500 combined desktops, laptops, and mobile devices across 22 buildings in the Oklahoma City Metro Area.

Recent Announcements

Mac OS 'Big Sur' Not Support (17 Nov 2020)

Apple recently released their newest operating system upgrade:  version 11.0 (XI), also called Big Sur.

This operating system is not yet supported for University use and maybe incompatible with multiple University systems and applications.

Please do not upgrade your Mac OS to Big Sur until OU IT has announced it is safe to do so.

If you have already upgraded your Macintosh to Big Sur, you may be unable to use it with standard University systems, and IT will not be able to assist you with the device.

You may be able to access university resources via the MyDesk virtual desktop (http://mydesk.ou.edu).This has not yet been tested and confirmed.

The supported Apple operating systems at this time are 10.14 (Mojave) and 10.15 (Catalina).

Greensafe has been paused (13 Nov 2020)

Due to COVID-19 and the reduction in vendor contact, Greensafe processing has been restricted only to emergency situations.  You may continue submitting requests to have equipment picked up for eventual disposal, but pick-ups are paused until further notice .  Please hold any excess equipment at your location if at all possible. Once Greensafe processing resumes and we are able to clear out space, we will resume pick-ups as normal.

P:\ drive end of life and migration (29 Oct 2020)

Following the transition from Syncplicity to OneDrive, Pediatrics IS will be retiring the network P:\ drives in favor of OneDrive as well.  Please follow the steps below to start migrating your P:\ data (if any) to Microsoft OneDrive.

OneDrive data can be accessed both on and off campus on almost any platform using your HSC credentials.  However, OneDrive cannot be used for PHI.  If you have PHI data stored on your P:\ drive, please migrate this to the shared network S:\ drive instead.

  • January 11, 2021:   All data on the P:\ drives will be made read-only.  You will no longer be able to edit, create, or store new data on the P:\ drive.
  • February 8, 2021:   The P:\ drive will be locked and made inaccessible save for emergency use.
  • April 30, 2021:  All data on the P:\ drive will be permanently deleted.

For more information on OneDrive and how to use it, see How to Set Up Microsoft OneDrive.

Windows 7 support update (30 Sep 2020)

Windows 7 reached 'end of life' in January 2020.  Pediatrics IS stressed to all supported sections that they should upgrade or replace as many Windows 7 computers as possible prior to that point, and we have continued to provide minor support for Windows 7 computers afterwards.

As of October 1, 2020, Pediatrics IS will no longer support Windows 7 in any manner. Any remaining Windows 7 systems will be removed from the OUHSC network at the end of 2020.

This will have given sections a full calendar year to make alternate arrangements for their Windows 7 machines.

We are aware that there are rare situations where a section may have specialty equipment controlled by Windows 7 machines that cannot be decommissioned or replaced. If you have such a situation, please place a ticket with Pediatrics IS (pedshd@ouhsc.edu) to the attention of Jason McCall, who will work to have these systems registered with IT Security and exempted from replacement.

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Original Message - 7 January 2020


Over the past year, Pediatrics IS has sent out several communications regarding Windows 7 nearing its end-of-life date.  As of January 14th, 2020, Microsoft will no longer provide security fixes or updates for Windows 7.  We have encouraged all departments that we support to upgrade from Windows 7 to Windows 10 prior to this date.  Starting January 14th, Pediatrics IS will no longer support computers which are running Windows 7.  Computers running Windows 7 will be required to be upgraded to Windows 10 before any further action is taken on them.

We are aware that not all departments have had the opportunity to either upgrade or replace their Windows 7 machines.  We have not received any notice from Campus IT that Windows 7 machines will be disabled or otherwise restricted on OUHSC's network; however, Pediatrics IS will no longer assist with these machines unless they are upgraded to Windows 10.

Supported vs. Unsupported Computer Models

Each year some older computer models fall off support:  their hardware has aged enough that OUHSC recommends replacement.  This is different than Windows 7 not being supported.

  • If a particular computer model is unsupported and running Windows 7, Pediatrics IS will not support this computer.  It must be replaced.
  • If a computer model is supported and running Windows 7, Pediatrics IS will support the computer only after it has been upgraded to Windows 10.


Example:   A Dell Optiplex 7010 is not supported; if it is running Windows 7, it cannot be upgraded to Windows 10 and must be replaced.  A Dell Optiplex 9020 is supported.  If it is running Windows 7, we will require it to be upgraded to Windows 10 before any further assistance is given.

If you have further questions, please contact Pediatrics IS at x16247  (271-6247)

Personal devices no longer supported (14 Sep 2020)

Pediatrics IS will no longer be accepting personal devices (laptops and desktops) for encrypting and securing for university work. Instead, people who are using personal devices will be required to access university resources via the MyDesk system.  MyDesk is a secure method of reaching campus resources without the need to alter the user’s computer or install extra software.  The University has already implemented this change with regard to student personal devices.

For more information on MyDesk, please see the ‘Connect to Protected, On-Campus Resources’ section of the Remote Work Guide:  https://www.ou.edu/ouit/workanywhere/get-started

Please note!

  • Existing personal devices which are already encrypted do not need to take any action. They will continue to work and be supported as before.
  • Going forward, personal devices will not be able to use HSCACESS (on-campus wireless).  They will need to use OU-Guest instead.  MyDesk can be accessed from OU-Guest.
  • Accessing MyDesk requires DUO Mobile be installed and configured for the user’s smartphone, and VPN rights requested for their OUHSC account.

MyDesk: Use OUP-Desktop instead of OKC-Peds (14 Sept 2020)

The ‘OKC-Peds’ entry on MyDesk was created during March 2020 to help handle the sudden influx of work-from-home users due to COVID-19. Now that numbers and traffic have stabilized, Campus IT is encouraging all MyDesk users to use either the ‘COOP Remote Pool’ (for VPN-2 users) or the ‘OUP-Desktop’ entry (for VPN 3, 4, and 5 users).  

  • OUP-Desktop:  for users of EMR, Meditect, and/or IDX
  • COOP Remote Pool:  for all other users

We expect the ‘OKC-Peds’ entry will be shut down at the end of December.

Please note:  if you encounter issues with the OUP-Desktop after logging in, you will need to call OU Physicians support at 271-3131 for assistance.  Pedatrics IS does not control the OUP-Desktop connection.

Hours of Operation: Monday - Friday, 8:00am to 5:00pm, excluding holidays and other campus closures

Contact Information:

Location:  940 NE 13th Street, 3rd floor of Nicholson Tower, Suite 3970

Further Resources

IT Service Desk
405-271-2203
https://ouitservices.service-now.com/ess_portal/
Accounts locked out, password issues, DUO Mobile support, telecom support

OUHSC Self-Service Password Portal
https://pwhelp.ouhsc.edu/
Reset your password or unlock your account

OU Physicians Support
405-271-3131
https://connect.ouphysicians.com/
Centricity EMR, IDX / GECB Web, OUP computers (clinic hardware)

WorkAnywhere
https://www.ou.edu/ouit/workanywhere
Information and resources for working remotely during the COVID-19 pandemic

OU Health Support
405-271-8860
Meditech, PACS, CribNotes, Vocera secure texting
OU Alerts Page
https://alerts.ou.edu/
For system-wide outages and issues, e.g. 'Is email down?'